360° feedback for managers identifies strengths and areas for development and can be used as a part of the training process or a as a standalone snapshot of performance. The process takes place in real time whereby the managers' own perception of their performance is measured against those around them in the workplace; peer; customer, boss, team responding to the managers'

• working with customers

• setting direction

• managing the business

• managing self

• demonstrating charisma and presence

• building the team

• developing the team

All aspects of the process are undertaken by us, questionnaire (paper or on-line), distribution, data collection, analysis and individual manager reports